1. Overview and scope
Chartered Accountants Worldwide (CAW) is committed to respecting your privacy and protecting your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018.
This procedure explains how individuals can raise concerns or make a complaint about the way CAW processes their personal data.
We are committed to handling complaints fairly, transparently and efficiently, and to taking appropriate action where concerns are identified.
Where a complaint relates to the processing of personal data by an individual CAW member body, individuals should contact the relevant member body directly.
2. How to submit a complaint
If you have concerns about how CAW has processed your personal data, you can contact us using the following methods:
Email: info@charteredaccountantsworldwide.com
Online contact form: https://charteredaccountantsworldwide.com/contact/
When submitting a complaint, please provide:
- Your full name and contact details;
- Details of your concern or complaint; and
- Any relevant information that may help us investigate your concerns
We may ask for information to check your identity and if someone is making a complaint on your behalf, we will also need to check that the person making the complaint is allowed to do so. If we are unable to identify you and/or verify the authority of the person making the complaint, we may not be able deal with it.
3. How we handle complaints
When we receive a data protection complaint, we will:
Acknowledge your complaint – We will acknowledge receipt of your complaint as soon as possible and explain the next steps.
Investigate your concerns – We will review the information provided to determine if your personal data has been processed appropriately.
Keep you informed – If your complaint requires further investigation or takes longer than expected to resolve, we will explain the reasons and keep you updated.
Provide a final response – We will provide a written response explaining:
- Our findings
- Any action taken
- Any improvements made
- Your options for further escalation
We will acknowledge your complaint within 30 days of receiving it and we will investigate your complaint without undue delay, keeping you and/or your authorised representatives updated at appropriate intervals.
4. Your right to escalate
If you are unhappy with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO) or take further action in the courts. You can contact the ICO:
Online: www.ico.org.uk
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
