The question everybody asks about AI and the profession is whether it will take the jobs. Steve Hasker’s answer is short. No. His reasoning is more interesting than the answer. The number of tax returns keeps growing, and so does their complexity. The same is true of audits. Meanwhile the number of fully qualified Chartered Accountants is falling. Those two lines do not meet on their own.
In this episode, the President and Chief Executive of Thomson Reuters joins host Sinead Donovan to talk about what he calls machines in service of the professionals. He is unequivocal that an AI agent cannot and should not assume the rights and responsibilities of a Chartered Accountant, because somebody has to apply judgment, curiosity and accountability. He also brings an uncomfortable observation from inside his own organisation. The best people get dramatically better with these tools. The mediocre barely move.
The conversation does not avoid the risks. Steve is direct about whether there are enough ethical guardrails in place today, about the gap between adopting AI tools and seeing any return on them, and about the quieter danger of firms training somebody else’s model on their own intellectual property. He also talks about his route from a commerce degree in Melbourne to a boardroom in New York, and the single question he has used to make every career decision since.
What you will take away
- Why the entry level talent shortage, rather than the technology itself, is the real driver of AI adoption in tax, accounting and audit
- What machines in service of professionals means in practice, and exactly where the line of professional accountability sits
- Why the strongest performers gain most from AI tools, and what that implies for how the profession trains people
- The two risks that concern him most: cyber exposure, and firms losing control of their own intellectual property to the models they use
- An honest assessment of where the return on AI investment actually stands for professional services firms right now
- The single question Steve has used to make every major career decision, and why he has never chased a title
About Steve Hasker
Steve Hasker is President and Chief Executive Officer of Thomson Reuters, and a member of Chartered Accountants Australia and New Zealand. Thomson Reuters employs around 26,000 people across 75 countries. It is the largest provider of tax calculation engines to Chartered Accountants worldwide, a major provider of legal content and technology, and the home of Reuters News.
He grew up in Melbourne and took a commerce degree at the University of Melbourne before qualifying with Pricewaterhouse, now PwC. He went on to graduate school in the United States, completing an MBA and a master’s in international affairs, spent eleven years at McKinsey, and has held three senior industry roles including his current one.












